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FREQUENTLY ASKED QUESTIONS (FAQs)
On the Approved Liquidation Status of Caritas Health Shield
1. What does it mean that Caritas Health Shield is under liquidation?
Liquidation means that the Insurance Commission has ordered Caritas Health Shield to wind down or close its operations and sell its assets to pay off liabilities to creditors, including members.
2. Why did the Insurance Commission place Caritas Health Shield under liquidation?
The IC approved the liquidation due to the company’s inability to meet financial obligations and maintain the required solvency and liquidity standards set for health maintenance organizations (HMOs).
3. When was the liquidation of Caritas Health Shield approved?
The IC issued its order of liquidation on [Insert Date Here]. You may refer to the IC’s official website or press releases for the exact date and details.
4. What happens to my health plan or membership with Caritas Health Shield now?
All health plans and memberships are considered terminated. No further benefits or services will be provided.
5. How can I file a claim or request a refund?
The liquidator appointed by the IC, Atty. Jose Barcelon, will announce a formal claims process. Members should submit a proof of claim form along with supporting documents by the deadline to be considered in the distribution of remaining assets.
6. Will I get my money back?
Recoveries depend on the available assets of Caritas Health Shield. Claims will be prioritized according to the liquidation rules.
7. Where should I submit my claim documents for CHSI?
All communications and claim submissions should be addressed directly to the appointed liquidator, Atty. Jose Barcelon. You can submit your documents in person or by email. For specific submission addresses and further instructions, refer to the official notice from the Insurance Commission.
8. What documents do I need to prepare for filing a claim?
Basic requirements include:
- Photocopy of Policy Contract / Health Care Program Agreement
- Photocopy of Membership Card
- Photocopy of Certificate of Full Payment
- Photocopy of 2 Valid Government Issued IDs with 3 specimen signatures
- Properly filled up and signed Application for Plan Termination Value (PTV) under Liquidation
9. Is there a deadline for filing claims with CHSI?
YES, the deadline for filing claims is 180 days from the last publication of the liquidation notice, which is until [Insert Deadline Here]. Claims submitted after this date will not be included in the normal liquidation proceedings.
10. Where can I find updates on the liquidation process?
For the latest updates and advisories, regularly check the official websites of CHSI and the Insurance Commission:
- Insurance Commission
- Caritas Health Shield
11. Can I still contact Caritas Health Shield for support?
The company’s normal operations have ceased. However, the liquidator has set up a helpdesk to assist members and creditors during the liquidation process.
OFFICE OF THE CHSI LIQUIDATOR
Caritas Corporate Centre
Ground Floor, 97 E. Rodriguez Sr. Avenue, Quezon City 1113
CEL NO: 0945-3694376
LANDLINE: 02 86357150
EMAIL: chsliquidation@chs.com.ph
