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Caritas Health Shield, Inc. Claims Verification Portal

HOW TO USE THE CLAIMS VERIFICATION PORTAL:

Please type your "policy number" and "last name", then click “SHOW INFO” to verify if you are in the list.

Regarding "Policy Number":

  • Please encode only the seven (7) digits after the dash. For example, if your policy number is “E101-1234567”, please encode only the “1234567”.

Regarding "Last Name":

  • If your last name includes “ñ”, please type “n” only.
  • In encoding your surname, please do not include suffixes (e.g., Jr., Sr., III, etc.).
IF YOUR NAME IS IN THE LIST, you don’t need to file your benefit claims anymore as your claim is already recorded in the Masterlist of Claimants.

IF YOUR NAME IS NOT IN THE LIST, you may visit our Head Office to file your benefit claims, or get in touch with our Customer Relations Department via email at chsiliquidation@chs.com.ph or call us at 0945-3694376. Thank you.

For more information, please click here.
Policy Number
Last Name

IMPORTANT REMINDERS

All Members/Claimants are encouraged to UPDATE their CONTACT INFORMATION (i.e., cellphone and/or landline number[s]; e-mail; and physical address) on file with CHSI to ensure that the company may reach them whenever needed.

CARITAS HEALTH SHIELD, INC. (CHSI)

Checklist of Requirements to file Benefit Claims:

  • Fully Accomplished Plan Benefit Claims Form (Download PDF)
  • Photocopy of Health Care Program Agreement (Policy)
  • Photocopy of Membership ID CARD
  • Photocopy of Certificate of Full Payment
    (for fully paid and matured plan)
  • Photocopy of 2 Valid IDs of Member with 3 Specimen Signatures

If the original Member is Deceased:

  • Photocopy of Death Certificate of Member
  • Photocopy of any valid ID of the deceased Member
  • Photocopy of 2 Valid IDs of Beneficiary with 3 Specimen Signatures
  • If with multiple beneficiaries, Notarized Waiver of Rights
  • Fully accomplished Amendment Application

If the Member is a Minor:

  • Photocopy of Member's Birth Certificate
  • Notarized Affidavit of Guardianship
  • Photocopy of 2 Valid IDs of Parent/Guardian with 3 Specimen Signatures

Changes in Members Information:

  • Fully Accomplished Amendment Application
  • For change in status: Photocopy of Marriage Certificate
  • For any other change in personal information: Photocopy of Birth Certificate of Member
  • Notarized Affidavit of Two Disinterested Persons, if applicable

Other Required Documents (as applicable)

  • For lost or damaged documents: Notarized Affidavit of Loss and Indemnity Agreement
  • If a Representative other than claimant will receive the check: Notarized Special Power of Attorney
  • All Members/Claimants must completely submit all the ORIGINAL documentary requirements to CHSI upon the release of any plan benefits. In the meantime, only photocopies shall be accepted by CHSI.

  • Filing of claims pursuant to the Insurance Commission's Liquidation Order is until 02 March 2026 only.

  • Claims filed after 02 March 2026 shall be BARRED from normal liquidation proceedings, BUT shall be reconsidered in CHSI's dissolution and winding up proceedings.